Privacy Policy
BarkPark Philly LLC
At BarkPark Philly LLC, we care about our clients, their pets, and the trust they place in us. Protecting your personal information is an important part of that relationship.
This Privacy Policy explains how BarkPark Philly LLC ("BarkPark," "we," "us," or "our") collects, uses, stores, and shares information when you visit our website, create an account, communicate with our team, or use our services.
By using our website or services, you acknowledge the practices described in this policy.
1. Information We Collect
To provide safe, reliable, and personalized pet care, we may collect the following information:
Personal Information
Your name, address, email address, and phone number.
Emergency contact information.
Account registration and booking details.
Billing information, invoices, and payment history.
Communications with our staff.
Pet Information
Your pet's name, age, breed, and identifying characteristics.
Vaccination records and veterinary information.
Medical conditions, allergies, medications, and special care instructions.
Behavioral history, training needs, and social preferences.
Emergency veterinary authorizations.
Photos, videos, and daily care reports.
Website Information
When you visit our website, certain technical information may be collected automatically through our website provider or other enabled services, including your IP address, browser type, device information, and website activity.
This information helps us understand how our website is used and improve the experience for visitors.
2. How We Use Your Information
We use the information we collect to:
Schedule and provide daycare, boarding, grooming, training, transportation, and in-home pet care.
Maintain accurate records regarding your pet's health, behavior, and individual needs.
Communicate about appointments, invoices, policies, and service updates.
Process payments and manage memberships.
Share report cards, photos, and updates about your pet.
Respond to questions, concerns, and emergencies.
Maintain the safety of pets, clients, and employees.
Improve our services and business operations.
Meet applicable legal and regulatory obligations.
We may also send occasional promotional messages, announcements, and information about new services. You may request to stop receiving optional marketing communications at any time.
3. Online Booking and Third-Party Services
BarkPark uses Time To Pet to manage scheduling, client accounts, pet records, communications, invoicing, and payments.
When you create an account or use our booking services, your information may be processed and stored through Time To Pet and its authorized service providers.
Payment information is handled through third-party payment processors. BarkPark does not need to store complete credit card numbers to process payments.
Third-party services maintain their own privacy and security practices. We encourage clients to review the policies of any platforms they use.
You can review Time To Pet's Privacy Policy at:
https://www.timetopet.com/privacy
4. How We Share Information
We do not sell client contact information or pet records to third-party marketing companies.
We may share information when reasonably necessary with:
Authorized BarkPark employees responsible for your pet's care.
Veterinarians or emergency medical providers when your pet requires treatment.
Booking, payment processing, website hosting, and other service providers supporting our operations.
Insurance providers, professional advisers, or legal representatives when necessary.
Government agencies or law enforcement when legally required.
We limit the information shared to what is reasonably necessary for the situation.
5. Photos, Videos, and Social Media
We love sharing the fun happening at BarkPark!
During daycare, boarding, grooming, training, and other services, our staff may take photos or videos of pets for daily report cards, client communications, internal documentation, and, where permitted, promotional purposes.
Promotional uses may include our website, social media accounts, and other BarkPark marketing materials.
Clients who prefer that their pets not appear in public-facing promotional content may contact us to request that preference be recorded on their account.
We respect these requests and will make reasonable efforts to honor them.
6. Cookies and Website Analytics
Our website and its service providers may use cookies or similar technologies to support website functionality, understand visitor activity, and improve performance.
Cookies are small files stored on your device that help websites operate and remember certain preferences.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
If we use additional analytics or advertising technologies, we will update this policy as appropriate.
7. Information Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, or loss.
Access to client and pet records is limited to authorized individuals and service providers who require that information to perform their responsibilities.
Although we work to protect the information entrusted to us, no electronic storage system or online transmission can be guaranteed completely secure.
8. How Long We Keep Information
We retain personal and pet-related information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect the safety of animals in our care.
Some records may need to be retained after a client stops using our services for accounting, insurance, legal, or operational reasons.
When information is no longer needed, we take reasonable steps to securely delete or dispose of it.
9. Your Privacy Choices
We believe clients should have reasonable control over their information.
You may contact us to:
Request access to personal information we maintain about you.
Correct inaccurate or outdated information.
Request deletion of information that is no longer necessary, subject to applicable retention requirements.
Update communication preferences.
Opt out of optional promotional communications.
Request that your pet not be featured in public promotional materials.
Some information must remain on file while your account is active or when retention is required for legitimate business or legal purposes.
To make a privacy-related request, please email management@barkparkphilly.com.
10. Children's Privacy
BarkPark's website and services are intended for adults arranging pet care services.
We do not knowingly solicit or collect personal information directly from children under 13.
If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
11. Links to Other Websites
Our website may contain links to third-party websites, booking platforms, social media pages, and other resources.
BarkPark is not responsible for the privacy practices or content of websites operated by third parties.
We encourage visitors to review the privacy policies of external websites before sharing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy occasionally.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
BarkPark Philly LLC
South Philadelphia
1715 McKean Street
Philadelphia, PA 19145
West Philadelphia
4805 Woodland Avenue
Philadelphia, PA 19143
Email: management@barkparkphilly.com
Phone: (215) 755-0613
Website: www.barkparkphilly.com
Thank you for trusting BarkPark with your pets and your personal information. We appreciate being part of your pet's life!